Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and TLHAI - The Living Hope AI ("Company," "we," "us," or "our") regarding your access to and use of our website, services, and related platforms (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services.

These Terms apply to all visitors, users, and others who access or use the Services. Your use of our Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference.

TLHAI provides strategic consulting, advisory services, and innovation programs for healthcare and MedTech organizations. Our Services include but are not limited to:

• Healthcare advisory and strategic consulting
• Innovation programs and startup acceleration
• Hospital transformation services
• Global expansion and market entry strategies
• Operational excellence and process optimization
• Collaboration and partnership facilitation

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

The Services and their original content, features, and functionality are owned by TLHAI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
• You may store files that are automatically cached by your web browser for display enhancement purposes
• You may print or download one copy of a reasonable number of pages of the website for your own personal, non-commercial use

The TLHAI name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of TLHAI or its affiliates. You must not use such marks without our prior written permission.

Our Services may allow you to post, upload, publish, submit, or transmit content ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in connection with our Services.

You represent and warrant that you own or have the necessary rights to grant the license described above, and that your User Content does not violate any third-party rights or applicable laws.

We reserve the right to remove or refuse to post any User Content at our sole discretion, without prior notice or liability to you.

When you engage us for professional services, the terms and conditions of such services will be governed by a separate written agreement ("Service Agreement"). In the event of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail with respect to the specific services covered therein.

All fees, payment terms, deliverables, timelines, and other service-specific terms will be set forth in the applicable Service Agreement.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any defects or errors will be corrected. We do not warrant or make any representations regarding the use or results of the use of the Services in terms of their correctness, accuracy, reliability, or otherwise.

Any information or advice provided through our Services is for general informational purposes only and should not be construed as professional, legal, financial, or medical advice. You should consult with appropriate professionals for advice tailored to your specific situation.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TLHAI, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services or contact us to request account deletion.

All provisions of these Terms which by their nature should survive termination shall survive termination, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.